• Client focus
Understanding its policy-holders' expectations, meeting their needs by supplying them with quality services and assessing their degree of satisfaction.
• Staff involvement
Creating a work environment in which members of staff can be fully involved and realize all their abilities effectively.
• Operational excellence
Achieving results efficiently and continually improving procedures and performance.
• Internal control
Optimize the effectiveness of internal control, on the operational, financial and compliance plans.
• Partner relations
Ensuring effective cooperation with its partners in the social insurance field, in Switzerland and abroad.
Efficiency and productivity’s continuous improvement through a quality process is one of the strategic objectives of the CCO.