Thanks to its quality management system based on the ISO 9001 standard, the CCO is able to ensure continuous reinforcement of these five quality priorities:
• Client focus
Understanding its policy-holders' expectations, meeting their needs by supplying them with quality services and assessing their degree of satisfaction.
• Staff involvement
Creating a work environment in which members of staff can be fully involved and realize all their abilities effectively.
• Operational excellence
Achieving results efficiently and continually improving procedures and performance.
• Internal control
Optimize the effectiveness of internal control, on the operational, financial and compliance plans.
• Partner relations
Ensuring effective cooperation with its partners in the social insurance field, in Switzerland and abroad.
ISO 9001:2015-recertified
The Central Compensation Office CCO is proud to announce that its quality management system is now ISO 9001:2015-recertified. Following a first certification in 2014, this recognition confirms CCO's constant commitment to supplying its policy-holders and partners with the best-possible service while continuously improving its efficiency.
Last modification 26.06.2025
