Quality management

ISO 9001:2015-recertified

The Central Compensation Office CCO is proud to announce that its quality management system is now ISO 9001:2015-recertified. Following a first certification in 2014, this recognition confirms CCO's constant commitment to supplying its policy-holders and partners with the best-possible service while continuously improving its efficiency.

Thanks to its quality management system based on the ISO 9001 standard, the CCO is able to ensure continuous reinforcement of these five quality priorities:

Client focus

Understanding its policy-holders' expectations, meeting their needs by supplying them with quality services and assessing their degree of satisfaction.

Staff involvement

Creating a work environment in which members of staff can be fully involved and realize all their abilities effectively.

Operational excellence

Achieving results efficiently and continually improving procedures and performance. 

Internal control

Optimize the effectiveness of internal control, on the operational, financial and compliance plans.

Partner relations

Ensuring effective cooperation with its partners in the social insurance field, in Switzerland and abroad.

Last modification 30.11.2023

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